52%fewer tickets
Web developmentA self-serve returns flow that halved support tickets
Every return needed three back-and-forth emails before a label was issued.
- 4.6/5 CSAT
- Refund time down 40%
Web appSelf-servicePayments
View case studyIndustries — E-commerce & retail
Automation for e-commercebehind the checkout.
Returns, order questions, stock updates and supplier paperwork scale with every sale. We build self-serve flows and automations that keep support and operations flat while orders grow.
Where the time goes
The manual workwe see most often.
01
Returns handled by email
Each return means several messages, a manual label and a refund someone has to remember to process.
02
The same questions all day
Order status, delivery times and sizing questions fill the support inbox.
03
Stock and orders out of sync
Inventory, marketplaces and the warehouse are updated by hand, causing oversells.
04
Supplier paperwork
Purchase orders and invoices are checked and entered manually.
What we build
Systems that takethe repeatable work.
Free tools
Size it up first.
~1 min
AI vs human cost
Compare the monthly cost of a process run by people with the same process run by an AI system — and see the month it breaks even.
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~2 min
Automation ROI
Enter a task's frequency, handling time and error cost to see the hours and money you'd recover in a year — and when the build pays for itself.
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7 questions
Lead response scorecard
Seven questions on how fast and consistently new enquiries are handled. Get a score out of 100 and see exactly where deals are leaking.
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Questions
Before you ask.
Any platform with an API — the common hosted platforms and custom stores alike. We confirm the specifics for your stack before scoping.
Yes. We recommend being clear about it, with an easy route to a person at any point.
Yes — a single, well-defined flow like returns is a good first project because the value is easy to measure.
Start a project
Tell us the job thatkeeps coming back.
We'll tell you whether it's worth automating, and what it would take. A founder or senior engineer replies within one working day.